3 December:

8:00–9:00 Registration and Coffees/Teas
_{9:00 – 9:15} Welcome and Opening Comments.

^{9:15 – 9:45} From Cost Centres to Value Creators: The evolution of Shared Services globally, and how KSA’s corporates are driving further changes.
Speaker: Romek Lubaczewski, retired PWC Director. Mr. Lubaczewski is arguably the most-experienced GBS advisor in Europe, having started with advising first centre opening in 1994, and advising on more than 150+ GBS setup or transformations.

9:45 – 10:30 Lessons from Building a World-Class SSC in Riyadh

Panelists: 3 KSA-execs with experience in creating SSCs in KSA.

10:30 – 11:00 Coffees, Teas, and Conversations.

11:00 – 11:45 Innovative Technologies driving efficiencies in the Industry. A “toolbox” of technologies and AI-tools driving digital transformation.

Speaker: tba

11:45 – 12:30 AI-applied to Business Services sector: Case studies from finance, HR, and operations

Speaker: tba

12:30 – 13:45 Prayer, Lunch and Networking Break.

13:45–14:45 Case-studies from large European corporates (with advanced GBS operations)

Panelists: 3 (tba)

14:45 – 15:15 Coffees, Teas, and Conversations.

15:15 – 15:15 Roundtable Breakout Sessions – choose 1 of 4 specific topics:

• Business Services Pricing Models – what works and what doesn’t. What are the benefits of different BPO/GBS model for the customers.
• Talent Development for an AI future: Upskilling and fostering innovation in your workforce.
• Cybersecurity for SSCs: Safegaurding sensitive corporate data.
• GenAI in action: Case-studies
  

16:15 – 16:45 Closing Keynoter: Saudi Arabia as the GCC Hub for Global Business Services – What Will It Take?

4 December:

8:00–9:00 Registration and Coffees/Teas
9:00 – 9:15 Welcome and Opening Comments.
9:15– 10: 00 Opening Keynoter: BPO vs. Captive Shared Services. Advantages and Disadvantages

2 Panelists: a BPO Service provider and a GBS Director.

10:00 – 10:30 tba

10:30 – 11:00 Coffees, Teas, and Conversations.

11:00 – 11:45 Panel discussions with service providers & shared services leaders on regional expansion plans and provider expectations.

11:45 – 12:30 Additional 2 Case-studies from large European corporates (with advanced GBS operations)

12:30 – 13:45 Prayer, Lunch and Networking Break. Plus: World Cup 2034 in KSA – a brief update.

13:45 – 14:45 What’s next? Trends, projects in the pipeline

14:45 – 15:30 tba

16:00 -17:00 Closing Keynote: Saudi’s Vision 2030 – and what it means to the Saudi Business Services sector.