Agenda 5 March: AI-in-focus; and Nominations Showcase Presentations

Our first day features a focus on AI, applied to GBS operations, with Case Studies, and practical, actionable advice. We also have our highly-popular “Nominations Showcases”. These rapid-fire (10 min only) presentations give you insights into best-practices from top, short-listed BSCs across the CEE and Baltic regions.

Start the Day strong with our Networking Breakfast, fresh juices, and omelette station!

Welcome and Opening Comments.

AI Applied. How GBS operations are using AI to fundamentally transform their processes.

Case-studies, best-practices and examples of AI-in-action inside CEE and Baltics GBS operations.
(followed by a “deeper-dive”, 45-min workshop: “Practical Uses of AI in Business Services”)

Speaker: Michal Targiel
Partner, Leader of AI & Intelligent Business Process Automation, PWC

AI Nominations Showcase Presentations: A look behind-the-scenes at 2 finalists for “Top AI Implementation of the Year”

Coffees & Conversations

6 Nominations Showcase Presentations (6 x 10 min each).

GBS Transformation – perspectives from HQs

A panel of 2 Transformation Directors unveil their plans and perspectives.
Moderation by: Elias van Herwaarden, Location Perspectives

Panelists:

• Jackie-Lynn Hechanova, 
  Global Finance and Transformation Lead, Unilever Ice Cream

VIP Luncheon and Conversations

Nominations Showcase Presentations (6 x 10 min each).

AI Workshop: “Practical Uses of AI in Business Services”
A deeper-dive into AI in-practice, and applied to the GBS sector.
Speaker:Michal Targiel
Partner, Leader of AI & Intelligent Business Process Automation, PWC

Closing Coffees and 1-on-1 Meetings

Opening night reception (2nd floor, Hotel Intercontinental)
(Beers, wines and networking)